Technical Service

Dear customers,

Due to maintenance work on our servers, our service hotline and the service e-mail address will not be available between 30.12.2024 and 03.01.2025.
If you require technical support, please call the following number

+49 (0) 151 150 57 603

Thank you for your understanding!

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Service hotline outside of our business hours, 5:00pm until 7:00am, on weekends and on public holidays:
+++ This service is available for a fee and will be charged according to expense. +++

24/7 number: +49 7821 58 08-111

Your contacts in our service department:

Director of Customer & Field Service

Thomas Veeser
Phone: +49-(0)7821-5808 -181
Fax: +49-(0)7821-5808 -684
E-mail: thomas_veeser [at] nela.de (thomas_veeser‎@‎nela.de)

Technical Assistance

Nadine Rössler
Phone: +49-(0)7821-5808 -691
Fax: +49-(0)7821-5808 -684
E-mail: nadine_roessler [at] nela.de (nadine_roessler[at]nela[dot]de)

Spare Parts

Phone: +49-(0)7821-5808 -631
Fax: +49-(0)7821-5808 -684
E-mail: service [at] nela.de (service[at]nela[dot]de)

Maintenance Contracts, Order Processing

Marion Harris
Phone: +49-(0)7821-5808 -116
Fax: +49-(0)7821-5808 -684
E-mail: marion_harris [at] nela.de (marion_harris‎@‎nela.de)

Corinna Kaiser
Phone: +49-(0)7821-5808 -631
Fax: +49-(0)7821-5808 -684
E-mail: corinna_kaiser [at] nela.de (corinna_kaiser[at]nela[dot]de)

Americas

Toll free service hotline NELA USA: 1-888-407-4808.
(USA & Canada)

Kevin Lindenfelser, Director of Customer & Field Service
Phone: 1-715-425-1922
Email: kevin_lindenfelser [at] nela-usa.com (kevin_lindenfelser‎@‎nela-usa.com)